By merely visiting, using or accessing the Website, you agreed to be bound by the terms and conditions described herein with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms and Conditions. If you do not agree please do not use or access our Website/app.

Our privacy policy is subject to change may update this Privacy Policy at any time, with or without advance notice. To make sure you (customers/User) are aware of any changes, please review this policy periodically.

Kindly read the following statement to know about our information collection and dissemination practices;

1. Purpose

  1. This privacy policy applies for the use of the domain name, an internet based online pharmacy portal, and Medzme, a mobile application, owned and operated by Medzme Pharmacy Marketplace (opc) Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter, referred to as “Medzme” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as “Website”.
  2. The Services would be made available to such natural persons who have agreed to become buyers on the Website (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors)
  3. The Website facilitates the purchase of pharmaceutical products and Other OTC, FMCG Products for sale by various relevant Pharmacist available at our Registered Office or by our official Retail or Wholesale Pharmacy partners (hereinafter, referred to as “Sellers”). The arrangement between the Sellers and Medzme shall be governed in accordance with this Privacy Policy and the Terms and Conditions.
  4. This Privacy Policy is published in compliance of the (Indian) Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Personal Information Collection and Other Information You Provide to Us:

  1. When you access or visit our Website, We collect the information which user provide to us and we store it. Such as, when user create or modify your account, contact customer support, or otherwise communicate with us. The term “User Information” shall also include any such prescriptions uploaded or otherwise provided by Users. We may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of Services. This information may include:
    1. User’s Name
    2. User’s Email
    3. User ID & password
    4. User’s Contact number or phone number
    5. User’s Postal address with pin code
    6. User’s Profile picture
    7. Gender
    8. Age
    9. Weight
    10. Medical Prescription & Reports
    11. Valid financial account information
    12. Products requested or ordered for delivery, delivery notes, and other information you choose to provide.
    13. Service requested for collection and delivery with notes and other information you choose to provide.
    14. Track Record of Orders, Calls, User’s browsing history including the URL of the site that the User visited prior to visiting the website as well as the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using as well as the name of User's ISP. The Website uses temporary cookies to store certain data (that is not Sensitive Personal Data or Information) that is used by Medzme and its service providers for the technical administration of the Website, research and development, and for User administration.
    15. When user use our Services, we collect information about you in the following categories:

    16. When user access the website/mobile app, we collect precise location data (GPS and network-based). If you permit the Medzme mobile app/website to access location services through the permission system used by your mobile operating system or desktop computer system ("platform"), we may also collect the precise location of your device when the app or website is running in the background to send retail store's promotion. We may also derive your approximate location from your IP address in order to make the app/website faster.
    17. If you permit the Medzme app/website to access the address book on your device through the permission system used by your mobile platform, we may access and stored names and contact information from your mobile device to facilitate social interactions through our Services. We may use the said information to check if the user is connected with network or not and to let user call in case if user taps on contact number.
    18. In order to avail the Services, the Users may be required to upload copies of their valid prescriptions, on the Website and/ or e-mail the same to Medzme in accordance with the Terms and Conditions and the prescriptions will be stored/ disclosed by Medzme only in the manner specified in this Privacy Policy and the Terms and Conditions.
    19. Medzme collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, order(s) placed, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person. We may access information for data caching and making the app faster.
    20. Medzme collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies and similar technologies that create and maintain unique identifiers.
    21. Medzme may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information to retrieve running apps and to improve performance. We may access information to find accounts on the device such as directly call phone numbers, read phone status and identity.
    22. Medzme app/website facilitates communication between Users and Customer Support. In connection with this service, we receive call data, including the date and time of the call or SMS message, the parties' phone numbers, and the content of the SMS message and sending OTP(s).
    23. When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services. This information may be used to check network connection, receiving data from internet, prevent device from sleeping, and enable reading phone status and viewing Wi-Fi connection.

3. Use of Information:

The information which Medzme collects from you may be utilized for various business and/or regulatory purposes including for the followings,

  1. For Processing the User’s orders / requests and provision of Services (including provision of safe Services);
  2. To complete the transactions with Users effectively and billing for the products/ Services provided;
  3. For Technical administration and customization of Website;
  4. For Delivery of personalized information and target advertisements to the User;
  5. To Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users, develop safety features, authenticate users, and send product updates and administrative messages;
  6. To Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
  7. To Send you communications we think will be of interest to you, including information about products, services, promotions, news, privacy policy & Terms and Conditions and events of Medzme and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
  8. To Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements. Dealing with requests, enquiries, complaints or disputes and other customer care related activities including those arising out of the Users’ request of the Services and all other general administrative and business purposes;

4. Sharing or Disclosure of Information:

Medzme may need to disclose/share/ transfer User’s Personal Information to the following third parties for the purposes mentioned in this Privacy Policy and the Terms and Conditions:

  1. We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
  2. With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
  3. To our affiliates in India or in other countries who may use and disclose your information for the same purposes as us. To our affiliates in India or in other countries who may use and disclose your information for the same purposes as us.
  4. If otherwise required by an order under any law for the time being in force including in response to enquiries by Government agencies for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.
  5. In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
  6. To government institutions/ authorities to the extent required; a) under the laws, rules, and regulations and/ or under orders of any relevant judicial or quasi- judicial authority; With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Medzme or others; b) to protect and defend the rights or property of Medzme; c) to fight fraud and credit risk; d) to enforce Medzme's Terms and Conditions (to which this Privacy Policy is also a part) ; or e) when Medzme, in its sole discretion, deems it necessary in order to protect its rights or the rights of others.
  7. Our Website links to other websites that may collect personally identifiable information about you. is not responsible for the privacy practices or the content of those linked websites. With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our Services;
  8. With Medzme subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
  9. With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
  10. In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
  11. If we otherwise notify you and you consent to the sharing; and In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
  12. Kindly refer to the privacy policies for more information about how they handle the data you provide to or share through them. Our promotional offers/discounts are not site wide and are limited to selected categories only. Coupon codes will be applicable to specific product category and/or products available on the website/app etc. or such other product or service as may be determined by us in our sole discetion. The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service.

5.Retention of the information:

  1. All the information collected/ stored under this Privacy Policy and Terms and Conditions is maintained by Medzme in electronic form on its equipment, and on the equipment of its employees. User Information may also be converted to physical form from time to time. Regardless of the manner of storage, Medzme will keep all User Information confidential and will use/ disclose it only the manner specified under the Privacy Policy and Terms and Conditions.
  2. The Website is also designed for assisting the Users to access information relating to pharmaceutical products. Medzme may, therefore, retain and submit all such records to the relevant Users.
  3. Medzme will also ensure that User Information is not kept for a period longer than is required for the purposes for which it is collected or as required under any applicable law.

6.Analytics and Advertising Services Provided by Others

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies and other technologies to identify your device when you visit our app/website and use our Services, as well as when you visit other online sites and services.

7. Choice/Opt-Out:

You may opt out of receiving promotional messages/notifications/emails from us by following the instructions in those messages/emails. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations. If you initially permit the collection of any information, you can later disable it by changing the settings on your mobile device. However, this will limit your ability to use certain features of our Services. If you want to remove your contact information from all lists and newsletters, please visit unsubscribe.