Return & Cancellation Policy

We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, unavailability of stock, or problems identified by our credit and fraud avoidance department. Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

NON-RECEIPT OF PAYMENT

• Unpaid orders are treated as canceled.

CANCELLATION BY THE CUSTOMER

• Please contact our Customer Care in case you wish to cancel the Order. On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. US$ 10 cancellation fees would be applicable. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen within 12 hours after you place the order.

REFUNDS

• If the payment was by Credit Card, we will refund the Credit Card. If the payment mode was Bitcoin, we can only refund through Bitcoin.
• Typically refunds are processed in less than 15 working days. In case of payments by Check or Money order; it may take more time for the Check to be delivered to your billing address, and for the funds to be credited to your account after you deposit the Check.
• Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.
• Please allow 30 business days from the day the order was shipped. If after 30 days, you have not received the order, or if you received any notification that your order was on hold or returned to sender, please send us a ticket (contact us) and we act on your request promptly.
• Medzme has a 100% satisfaction guarantee. If for some reasons, you are not satisfy with the quality of the products, please contact us within 45 days of receiving the products and we will issue a free reshipment or refund for that product. Queries receiving after 45 days of delivery will not be entertained.

We appreciate your kind understanding in this matter.

Please Note: If you have any queries regarding your transaction, please contact us by sending a mail on [email protected]

1. Returns are not accepted for On Sale products (with less than 6 months expiration at the time of purchase) and Free Gift products.